Q. Will SafeNZ's filtering systems catch all offensive material?
A. No, it is estimated SafeNZ's unique multi layer intelligent filtering system will catch well over 99% of this material, but it is not possible for it to be perfect using technology alone. Parents should still employ "safe" Internet practices such as installing computers in a family area. More advice on this is available here.

Q. Are chat programs like MSN and ICQ able to be used on SafeNZ?
A. Yes, however Chat meeting rooms are blocked. This means that users can talk to people that they know, but children cannot fall prey to people who use chat rooms to prey upon them (chat rooms are often used by pedophiles to make first contact with likely victims).

Q. If I find a site that is blocked that I believe shouldn't be, can I have it unblocked?
A. Yes, If you recieve a blocked page message there will be a link on it to click on to request unblocking.

Q. If I find a site that I believe should be blocked, can I have it blocked?
A. Yes, SafeNZ customers can simply send an email here to have the site assessed.

Q. How does SafeNZ's spam (unsolicited commercial bulk email) filtering work?
A. Just like SafeNZ's web filtering, SafeNZ's spam filtering works in a multi layer fashion by employing manual blocklists and a  heuristic (intelligent) system to identify and remove spam before it gets to customers.

Q. How effective is SafeNZ's spam filtering?
A. Approximately 99%,  by leaving a 1% tolerance, "false positive" detection of valid email is virtually nil.

Q. How effective is SafeNZ's anti-virus filtering?
A. Extremely, SafeNZ employs multiple virus scanners updated on an hourly basis.